Cancellation & Refund Policy
Cheapsms.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only valid reason. However, the cancellation request will not be entertained if the reson is not valid.
No cancellations are entertained for those products that the Cheapsms.com marketing team has obtained on special occasions like Pongal, Diwali, Summer Business Season etc. These are limited occasion offers and therefore cancellations are not possible.
In case you feel that the services received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the services. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding services that come with a warranty from manufacturers, please refer the issue to them
When you buy our services, before buying services, you need to read& understand the packages features. If you are, for any reason, not entirely happy with your purchase, we will check and try to convert your package(service) higher with one. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none.
Cash Refunds are compulsory, we check how much customer used the services, in case in the bulk sms/ voice calls, we calculate the count and we add our service amount and then we plan refund, it will take 21 working days.